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Nathan Morris's avatar

Another challenge with electronic tipping is that in some cases, a small business owner may not distribute it to staff.

I regularly eat at a small counter service restaurant and I was tipping the staff using the electronic payment tip function. One day, a staffer looked around to make sure the owner wasn't there, and quietly told me that while he and the other staff appreciate my intent with the tips, I shouldn't bother, since the owner keeps them all.

Matthew Schinnell's avatar

Two points I’ve brought up elsewhere:

1. I assume some of it is “lazy” (or “greedy”) management when setting up the point-of-sale tablet, with tipping on as the default.

2. A large part of “tipping fatigue” for me is the tip percentage inflation (e.g., 15% is now 18-20%, or 20% is now 25%). Base cost of services has already gone up, so why am I asked to increase the percentage on the base as well? If the answer is “wages aren’t keeping up,” then too bad, it’s not like that doesn’t also apply to the customers’ wages too.

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